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Thursday, February 10, 2011

Advertising On Your Site: When, How And How Much?

This has been a question I've been hearing a lot from my clients, as more and more of them start looking at their traffic analysis and think to themselves that there may be some income involved.
 
First of all, there are a few do's and don'ts when taking advertising on your site, although these can depend highly on what type (industry, target market, traffic volume, etc) of site yours is.
Do's
  • Find out what your competition is doing in regards to advertising on their site. ***Note*** This must be followed with caution, however, since the fact that someone in your industry is doing it may not mean it's a "good" thing to do (See don'ts list)
  • Get some rate sheets. Ideally from sites in the same industry as your own, but if not, from major traffic sites (There is a caveat to this, as well, see "Pricing")
  • Keep track of your webstats. Even though your webstats may not be 100% accurate (look for the article "Server Caching: When hits don't count" on Networld), the numbers that your server does log are vitally important, especially to those who may be about to pay you for space within your site.
  • Keep your site updated, fresh, interactive, etc. In other words, keep the traffic flow up. There's nothing worse than selling an advertiser on one set of traffic predictions only to have them fall short because you let the site go stale.
  • Choose carefully between who you allow to purchase space on your site. I'm sure I don't need to think of examples of ads that would actually drive traffic *away* from your website!
Don'ts
  • Don't use link exchanges or banner exchanges if your site is a 'real' commercial venture. With due respect to these organizations, the ads are rather tacky at times, and every Tom, Dick and Jane has a banner exchange on their personal sites. This is not to mention the fact that the only money flow is in the banner owner's direction, since your 'paychecks' from hosting these ads can quite literally be in the decimals of a cent. (And coming from a Canadian, thats REALLY small change!)
  • Don't take ads from adult sites, unless your site is of an adult nature, as well. Like banner exchanges, everybody has 'em, and they do nothing for your commercial site other than slow the download.
  • Don't charge the same rates as Google or Microsoft, unless
    a) your traffic is upwards of one million hits a day
    b) your target audience is so specialized that you are one of the very few serving the market
  • Don't put a link or banner with the words "Your ad could be here!" on your site. It looks tacky and basically tells people you are hurting for money. Put a small link near the bottom of your page titled "Advertising Info", or similar, with contact information for the person selling the adspace on your site.
  • Don't try selling ads without at least three months of webstats to back up your traffic claims (that's an absolute minimum, unless you have other publications in which you have advertisers already).
These are only a few of the typical do's and don'ts, but they're the most important. Much of it is (I hope) common sense. I have, however, seen many a Web site plummet down the black hole of forgotten Web sites due to tacky, tasteless or grossly inappropriate advertising. Remember, in marketing, all money is *NOT* the same!

Pricing
What can I charge for my ads? This is the question I hate the most, because I have to give the most annoying answer: It depends.

It depends on things like; how long has your site been up? How much traffic actually goes through your site? How many other sites link to yours? Do you already have advertisers in your other publications (magazines, newsletters, etc) Is your site generally open to the public or closed to members or clients only? How much time do you have to guarantee (as much as possible) the continued traffic patterns?

Aside from that, this newsletter is international in nature, so there may be many factors in your home countries that are different from here (Canada).

One of the best solutions to pricing (on any item, service, advertising, etc) is the simplest: Ask a valued client what they would pay for such a service. It stuns me how many people think their relationships with their client's are one way only. For exmple, the client asks you questions/requests services and then pays you for it. ASK. Tell one or three of your client's that you are thinking of allowing advertising within your site and what they, if they were interested in such a service, would be willing to pay for it.

Most will give you an honest answer, or a slightly low-balled one (After all, they may well be interested in the idea!) Most clients will also appreciate tremendously the fact that you value their advice and/or opinions and not only their cheques!

What else do I need?
Information. A lot of it. To close the sale on any of the well-paying (and more importantly, regular) clients, you will need detailed demographics on who uses your site, which sections are the busiest, what your traffic patterns are like, who else is linking to your site, search engine visibility, your own advertising of your web site, the nature of your site and the products, services or information it offers, your update schedule, major events for the future, and so on.

Naturally, you will probably not need to give *all* of this information to each and every advertiser, since they will individually consider certain types of data more important than others.

You also need to make sure your site is as promoted as it can possibly be. Even after you've done that, do it some more. Get the cross-links with other sites, make sure your current advertising contains your URL. Be active in the newsgroups (in a helpful, contributing way, no spamming!) with your URL in the tagline. Make sure your invoices, faxes, letterhead, etc, have your URL on them prominantly. Keep registering in the other search engines (no, you didn't get tham all the first time around, and you never will, there are more every week )

To shamelessly plug my own firm, InternAlysis specializes in just the above types of information: Competitive Intelligence. If you're considering advertising as a primary or even consistant portion of your income model, it is highly suggested that you hire an outside firm to take a look at your site and it's positioning with the competition. There are many people out there that tend to miss a lot on the competition, simply due to their own bias.
Next article will be on your webstats, what they mean, how they should be telling you how to edit your site, and how to present them to your CEO's or your advertisers.

Marc Bissonnette is the president of Internalysis.com - eMarketing and Internet promotion specialist and CanadianISP.ca - Canada's largest Internet Service Provider (ISP) search and comparison tool!

Modern Web Site Design: Getting People To Come Back Pt. 2

Last week we covered the importance of using fresh and new content in a web site in order to draw people into returning to your website - thus increasing the likelihood of them using your services or recommending them.
This week we talk about methods of 'free' content for your site that won't break the bank or cost you all your (or your staff's) free time.

Guestbooks
These were cool when they first appeared about two and a half years ago, but are now mostly found on personal pages only. WWWBoards (and their variants) have taken over this function on the commercial sites. Some people were using guest books as a 'poor man's web board', but now that the wwwboards have evolved so fantastically, it's not adviseable.
 
WWWBoards
These are a personal favourite of mine. They are basically your own newsgroup or discussion board within your website. They can be password-protected, customized, moderated, archived, just about everything to make it an interactive discussion center amongst your visitors. Given the relative simplicity of setting these up, as well as low server-overhead, it is completely feasible to have many sub-groups with their own discussion topics within your website. (Also known as WebBBS's, WebNews, WebBulletinBoards, etc)
 
Guest Authors
What, you mean, like I'm doing now? Exactly. The guest author does the work of creating the content in exchange for credit and promotion within your site. Given the nature of the internet and the sheer volume of knowledgeable people out there, you should almost never have to actually pay for authors to submit content to your site. (Unless you're going for name-value-attraction, but again, given the volume of information out there on the 'Net, knowledgeable users will value content over name anyday.)
This method is beneficial two ways - You promote the author's site within your own (in his article's header or footer, or "credits" section) and they will usually promote your site within their own (after all, most of us like to brag about the fact that thousands are reading our words :)
 
Design Contests
Be careful with this one. I have seen many new design companies use this method as a source of cheap/free labour. Make the prize worthwhile, and try not to make the contest about designing something that will be an integral part of your site (unless it's a "This month's winners" section ). Design contests should really be used for the promotion of your company's name and nothing more (or that of a client, if you've sold them on this idea). Again, make the prize worthwhile, or else you may find yourself with the reputation of being cheap...
 
Q&A Boards / Support Forums
This is really a variation on the WWWBoard. It's also used mostly by firms with product-based sales, instead of service. It's a good method of getting free support, as well as allowing some of your customers to show off their own expertise as well (just make sure you allow the inclusion of their own URL's)
 
Related Links Pages
This sounds pretty basic, and a lot of sites have them, since they tend to be a good resource for your users, but it's amazing how many site owners dont do the other half of this basic site section: Getting the cross-link. If you have a storefront, would you put a sign in the front window telling your clients about your competition? Didn't think so. BUT, what if your competition were doing the same for you? Suddenly it's a lot more tempting. When you make a "related or Useful Links" page, take the time to email the owners of the site's you're linking to and ask them if they'd mind linking to your site in exchange for the same from yours. You'd be amazed at the positive response from this! The benefit, of course, is traffic sharing.
Even if only 10% of the traffic of the site your linking to visit's your site, that's still 10% of X that probably would never have even heard of your site, much less visit it!
 
Newsgroups
Many people overlook the incredible power of UseNet. With over 25,000 groups and growing weekly, there is *guaranteed* to be at least a few discussion groups that fall within your expertise/interest. Post regularly to these. Answer questions publically to help out the newbies, and most importantly, use a signature file with your URL in it! (Keep the .sig file to four lines or less, too)
For example, over the last two years, I have posted 504 articles to various usenet groups (a LOT of them weren't anywhere near technical discussions, but they still, for the most part, have a .sig with my URL in them :)
 
Keeping your content fresh
Ok, so this isn't free content, since this is the work YOU have to do, but it's still vital to the success of a Good Web Site. Gone are the days when you could update the content of your site in general every 3 to 6 months. These days, a monthly update is mandatory, and even that is stretching it.

Ideally, SOMEthing in your site should be evolving or changing in a noticeable manner at least on a weekly basis. If you're really stretched for time, money or content to add to your site, then at least a link pointing out the fact of new content in one of the above mentioned 'free content' methods :)
Marc Bissonnette is the president of Internalysis, a competitive intelligence internet research firm located in Toronto, Ontario, Canada and CanadianISP.ca - Canada's largest Internet Service Provider (ISP) search and comparison tool!

Modern Web Site Design: Getting People To Come Back

Many are the web sites, magazines books, courses and Net resources on designing a 'better website'. Many will go into design style, coding language preference, CGI uses, graphical elements, and so on.

One item, however, which is often missing from a good resource on getting traffic (and eventually new business) to your website , is the simple art of getting repeat visits.

If there is one aspect of 'Web Business' that is shared with the traditional retail world, it is this:
The Best Customer is a Repeat Customer.
The other catchphrase which reflects this is:
80% of your sales are made by 20% of your clients.

The topics in the first paragraph are all very well and fine for designing a web site that will dazzle and impress a viewer on their first visit, but what does it do for their second? More importantly, how does it ensure there will even be a second visit? Unless your business is one of graphic design or animation, these subjects will do very little to bring people back, since they have already seen that content and will not be as impressed with it the second, third, visit to your site.

It seems that in todays' world of increasing bandwidth, faster computers and easier-to-use graphical programs, there is one common element that people are overlooking in their site design: Content. Yes, that's right, plain old text-based content. This is not to say that you cannot have pretty pictures or subtle animations around that content, but it is the content that the reader is there for.

As proof of this, as well as the inspiration for this article, is the Net World web site, and indirectly, my own site. In looking through my traffic stats, I noticed an unusually high number of hits coming from New Zealand, Portugal, Israel, etc, that were never there before (My firm is based in Toronto, Ontario, Canada). This wasn't too surprising, as Net World had published an article of mine a month and a bit ago, so this was expected. However, in looking at the stats again (and purging the data for March) there were STILL fair amounts of traffic from these countries.

Lo and behold, upon visiting the Net World site; There is my article, in an easy-find-manner (following the golden rule of web design: You must be able to get TO anywhere in a website FROM anywhere in a website within three clicks of the mouse.) along with a link to www.internalysis.com
(As an aside, and proof that Murphy's Law is alive and howling in laughter, the article I wrote was on how not all traffic statistics are accurate due to caching servers... Sigh.)

What does this prove? It proves that people are visiting and RE-visiting the Net World site, and others like it because there is a REASON to re-visit it: New content! Every week, users KNOW that there will be new content, whether it be of interest, of use or simply entertainment, they VISIT the site to find out.
How do you get all this content to keep adding to your site without breaking up your marriage or filing for bankruptcy? Well, there are enough methods to make up a whole new article on that, but I'll leave you with this one: Do what Networld has done: Invite submissions for feature articles, newsletters or industry focus sections from other authors and offer them a credit and a link in return. After all, a lot of you visited www.internalysis.com ......

Marc Bissonnette is the president of Internalysis, a competitive intelligence Internet research firm located in Beachburg, Ontario, Canada and CanadianISP.ca, Canada's largest Internet Service Provider (ISP) search and comparison tool!

Server Caching: When Hits Don't Count



Many ISP's these days are running Cache servers, to speed up the transfer of commonly accessed sites by their users. In addition to this, there are several national and international caching servers set up now that many ISP's are using in order to speed transfer across the world of common sites.
The advantage, obviously, is speed, the disadvantage, is that the tracking software has absolutely no way of seeing hits from a cache server.

For example, the big ones in North America, AOL, Prodigy, MSN, Earthlink, etc, all use caching servers. So, If I used AOL and visited www.xyz.com, then any of the other ten million AOL users who visited that site after me would load it from the AOL cache, and NOT from www.xzy.com

Thus, even if www.xyz.com had ten million visitors, but they were all AOL users within whatever period of time their caching server uses to refresh, the administrator of www.xyz.com would see only a single hit...

Marc Bissonnette is the president of InternAlysis, a competitive intelligence internet research firm located in Beachburg, Ontario, Canada and CanadianISP, Canada's largest ISP search and comparison website.

Monday, February 7, 2011

The real Marc Bissonnette

The Internet is a wonderful place - It is a source for free speech, free ideas and the freedom of both.

Anonymity on the 'Net has also been an incredibly good thing, too: It has allowed thousands of people to get information and ideas out to the world without fear of reprisals to themselves: Reprisals which don't just include the loss of a job or loss of reputation, but loss of life or limb.

Unfortunately, with every good thing, there are those who seek to use it as a bad thing - People who use anonymity not to free information or to inform, but to defame, harass, harm and intimidate.

Legitimate criticism is one thing: Anonymous attacks that make horrendous accusations that not only are not based in truth, but purposefully and falsely created to defame are the epitome of cowardice.

-Marc Bissonnette, Beachburg, Ontario, Canada
Owner/operator of

CanadianISP.ca
InternAlysis.com
Beachburg.com
MasterHostList.com
ArmyOfAngels.org